Orders placed on Fridays will not be delivered until after the weekend as weekend deliveries are not available through our courier.
Should there be a delay in processing your order for any reason – you will be notified straight away.
All products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.
If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products.
We promise the utmost confidentiality and discretion with your order. All orders of a sensitive nature are packaged in plain packaging. All our outer packaging on deliveries of a sensitive nature is non-descript padded mail packs or parcels with no company advertising or logos. We aim to get your order into the next collection available after your order is received. Please kindly note that this is not a guarantee of next working day delivery, please allow between 2 and 5 working days for delivery.
Orders not received within 7 days should be notified by e-mail to customer services with details of your basket order number. Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). Goods must only be retuned if they are unused, unopened and in their original condition. Any breakages or damage must be reported within 24 hours of purchase/delivery.
The first point of contact for complaints is to email us directly.
Please email complaints to firstname.lastname@example.org